A few days ago, the media released a report on "eliminate maintenance fraud, mobile phone manufacturers after-sales service investigation report," the purpose is to jointly say "no" to the mobile phone maintenance fraud. In the report, several mobile phone manufacturers were investigated, including: Samsung, Lenovo, Coolpad, Huawei, Apple, Xiaomi, OPPO, Backgammon/VIVO, Jinli, ZTE, HTC, Sony, and Nokia. According to the report scores, Xiaomi scored only 56 in the survey, failing. In response, Xiaomi's official Weibo responded to the survey and called it "untrue report."
It is understood that the results of this survey were scored as the final conclusion. Xiaomi Technology disputed the results of 56 points. Xiaomi said: @ China Consumer Reports released "no maintenance fraud, mobile phone manufacturers after-sales service survey report" for Xiaomi after-sales service parts and scores are seriously inaccurate.
Xiaomi responded that through the “mille mall†application that comes with the mobile phone, it entered the homepage-service-inquiry about Xiaomizhijia or service outlets. The software can automatically identify the area where the host computer is located and display all outlet information for customers to choose nearby. At the same time, Xiaomi Authorized Service Center currently implements a one-hour quick repair service, and at the same time provides free backup machines for users who cannot be repaired in a short time in special circumstances.
Xiaomi said that the company has always attached great importance to the quality of customer service and continuously improved its after-sales service initiatives. At present, it has established 18 millet homes and more than 500 authorized maintenance outlets nationwide.
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