After a period of time, set-top boxes always encounter a variety of conditions and failures. What should we do? Today, Xiao Bian has checked out several common faults and solutions for Huawei set-top boxes for everyone. Do not miss out on the needs of friends.
Huawei set-top box common faults and solutions
1, TV no image display possible reasons:
The video cable is not connected.
The set-top box has been powered off or shut down.
The TV is not on or in standby.
Solution Check the connection of the video cable, the correct connection of the network cable, and the reliability of the video cable plug.
Please check whether the set top box is on.
Please check if the TV is on, please adjust it to AV video mode.
2. The screen may be black and white during playback. Possible causes:
Poor video cable connection.
The output format of the TV does not match the set output format of the set-top box. The STB default output is PAL.
Solution:
Use TV remote control to change the TV's knowledge I AUTO or PAL, the specific operation method see the TV manual.
Reconnect or replace the video cable.
3, no sound when playing may be the reason:
The audio cable is not connected.
The TV or STB is in silent mode or the volume is turned down.
Solution:
Please check the audio cable connection is correct and the audio plug is secure.
Turn the TV and STB into sound mode and turn up the volume.
Use the remote control for channel switching.
If there is no sound for a single channel or video, it will be reported to the network management.
Hard to restart the STB.
4, iTV reported "8% of the network is not connected!"
Fault phenomenon:
The set-top box progress bar stops somewhere
Solution:
1, check the connectivity of the line.
2. Check if the network cable is plugged in.
5, iTV reported image card, mosaic, sound image is not synchronized problem symptoms:
iTV reported problems such as image cards, mosaics, and audio images being out of sync when watching a program
Solution:
1. Turn off the MODEM and set-top boxes and wait for a few minutes to see if they recover. It may be that the set-top box or MODEM has a high temperature for a long time. It is recommended that the user turn off the power and restart it.
2. Whether the user uses the computer to download or watch the video program while watching the iTV, and informs the user to stagger to see the iTV and the computer download time as far as possible. This problem is related to the network bandwidth.
3, guide the user to test, check whether the speed bandwidth is up to standard (iTV access bandwidth is generally 3M).
6, iTV reported "PPPoE connection failed"
Fault phenomenon:
iTV reported "PPPoE connection failed. Please check the network status and press "Menu" or "Home" button to try again!"
Solution:
This problem is caused by the abnormal network status: it is mainly caused by whether the port configuration is normal, whether the MODEM is normal, whether the connection status of the line is normal, and whether the PPPoE account status is normal.
7. iTV reported that "your account does not exist or the user account/password is incorrect"
Fault phenomenon:
iTV reported "Your account does not exist or user account/password is wrong"
Solution:
1. Log in to the IPTV service management platform to check whether the service account status is normal and its validity.
2. Enter the “System Settings†interface of the set-top box and enter “Authentication Settings†in “Application Settings†to check whether the user account and user password have been entered correctly (Anhui Telecom's business account password defaults to “123456â€). After confirming the correctness, Save and exit.
8, iTV reported "STB authentication failure"
Fault phenomenon:
iTV report "STB authentication failure"
Solution:
This problem was reported because the business account was bound to another set-top box and no service account unbundling operation was performed. The login IPTV service management platform unlocks the service account. Untie and restart the set-top box.
Huawei set-top box common faults and solutions
1, TV no image display possible reasons:
The video cable is not connected.
The set-top box has been powered off or shut down.
The TV is not on or in standby.
Solution Check the connection of the video cable, the correct connection of the network cable, and the reliability of the video cable plug.
Please check whether the set top box is on.
Please check if the TV is on, please adjust it to AV video mode.
2. The screen may be black and white during playback. Possible causes:
Poor video cable connection.
The output format of the TV does not match the set output format of the set-top box. The STB default output is PAL.
Solution:
Use TV remote control to change the TV's knowledge I AUTO or PAL, the specific operation method see the TV manual.
Reconnect or replace the video cable.
3, no sound when playing may be the reason:
The audio cable is not connected.
The TV or STB is in silent mode or the volume is turned down.
Solution:
Please check the audio cable connection is correct and the audio plug is secure.
Turn the TV and STB into sound mode and turn up the volume.
Use the remote control for channel switching.
If there is no sound for a single channel or video, it will be reported to the network management.
Hard to restart the STB.
4, iTV reported "8% of the network is not connected!"
Fault phenomenon:
The set-top box progress bar stops somewhere
Solution:
1, check the connectivity of the line.
2. Check if the network cable is plugged in.
5, iTV reported image card, mosaic, sound image is not synchronized problem symptoms:
iTV reported problems such as image cards, mosaics, and audio images being out of sync when watching a program
Solution:
1. Turn off the MODEM and set-top boxes and wait for a few minutes to see if they recover. It may be that the set-top box or MODEM has a high temperature for a long time. It is recommended that the user turn off the power and restart it.
2. Whether the user uses the computer to download or watch the video program while watching the iTV, and informs the user to stagger to see the iTV and the computer download time as far as possible. This problem is related to the network bandwidth.
3, guide the user to test, check whether the speed bandwidth is up to standard (iTV access bandwidth is generally 3M).
6, iTV reported "PPPoE connection failed"
Fault phenomenon:
iTV reported "PPPoE connection failed. Please check the network status and press "Menu" or "Home" button to try again!"
Solution:
This problem is caused by the abnormal network status: it is mainly caused by whether the port configuration is normal, whether the MODEM is normal, whether the connection status of the line is normal, and whether the PPPoE account status is normal.
7. iTV reported that "your account does not exist or the user account/password is incorrect"
Fault phenomenon:
iTV reported "Your account does not exist or user account/password is wrong"
Solution:
1. Log in to the IPTV service management platform to check whether the service account status is normal and its validity.
2. Enter the “System Settings†interface of the set-top box and enter “Authentication Settings†in “Application Settings†to check whether the user account and user password have been entered correctly (Anhui Telecom's business account password defaults to “123456â€). After confirming the correctness, Save and exit.
8, iTV reported "STB authentication failure"
Fault phenomenon:
iTV report "STB authentication failure"
Solution:
This problem was reported because the business account was bound to another set-top box and no service account unbundling operation was performed. The login IPTV service management platform unlocks the service account. Untie and restart the set-top box.