Lingyun Technology August 12th: Jietong Huasheng announced that Jietong Huasheng has applied Lingyun intelligent customer service robot system, and jointly launched a number of enterprises and Bank of Communications to launch the first large-scale intelligent customer service robot in China--"communication ", "communication" has been successfully established in the first batch of business offices in 25 provinces and cities such as Xinjiang, Shandong, Liaoning, Jiangsu, Guizhou, Guangdong, Shenzhen, etc., and the "commissioning" was launched, which not only triggered the financial banking industry. The sensation and extensive attention have been warmly welcomed by countless Bank of Communications customers.
With the “handover†of Bank of Communications intelligent robots fully serving the customers of Bank of Communications, Bank of Communications has become the first large-scale bank in China to adopt intelligent robots on a large scale, taking the lead in the forefront of the intelligentization of the Chinese banking industry and the World Bank industry!
Jietong Huasheng has always adhered to the development concept of “cooperation and win-win†in promoting the application of Lingyun artificial intelligence technology in the physical robot industry. At the beginning of August, Jietong Huasheng released the global robot mobilization and announced the full range of free artificial intelligence technology capabilities such as intelligent voice, intelligent image, intelligent semantics and biometric identification for the real-world robot manufacturers at home and abroad. With a sincere cooperation concept and comprehensive and superior all-round artificial intelligence technology capabilities, Jietong Huasheng has established a solid cooperative alliance with domestic and foreign physical robot manufacturers and system integrators to jointly promote the practical application of Chinese physical robot manufacturing to intelligent robots. The direction of development. At present, the "handover" of intelligent robots has been in short supply in the Bank of Communications system!
The launch of the intelligent robot of the Bank of Communications not only demonstrates the strength of Jietong Huasheng Lingyun's all-round artificial intelligence, but also marks that Jietong Lingyun intelligent customer service robot has become the first physical intelligent customer service robot in China to be invested in the banking industry. It became the first physical intelligent customer service robot in China that was fully approved to enter the financial field.
Lingyun intelligent robot has a lovely name in the Bank of Communications "Wisdom Handover"
The Lingyun robot has a lovely name called "Wisdom Handover" at the Bank of Communications. In the Bank of Communications service hall, dressed in white clothing, tied with the silk scarf, the free movement in the lobby, big eyes, embarrassing and slightly cute appearance attracted many customers onlookers. "Hand in, can we have a photo?" "Come on, I am waiting, I must use Mito Xiuxiu!" "Hand in, I want to deposit 500,000." "Local tyrant, I am willing to be friends with you." After a simple and intimate exchange, “Handover†will immediately enter the “role†of the lobby manager, proficiently and accurately guide the client to introduce various types of business. In the process of language communication, the communication can accurately answer the various questions of the customer. Its rich knowledge reserve, interesting question and answer method and professional service ability have won the praise of users. Users have called it the qualified “Lobby Intern Managerâ€. .
Lingyun intelligent robots also encountered obstacles in the development process. Under the continuous research of technicians, it not only solved the noise reduction technology in the noisy environment of business halls, but also greatly improved the recognition rate of speech recognition. The recognition has been optimized, and the robot speech synthesis technology has been emotionally processed, which improves the real-time rate, shortens the interaction delay and enhances the user experience, and achieves high accuracy in the most critical natural language understanding of intelligent customer service. More than 95%, these are not enough. Before the domestic voiceprint recognition and face recognition were not used on a large scale for robots, Lingyun intelligent customer service robots "installed" such "eyes" and "ears" when After the robot finds a face, it will intelligently identify whether it has been communicated. If it is a familiar person, it will take the initiative to say hello. In addition, once you hear the familiar customer voice in the business hall, you will also take the initiative to come forward. .
This in-depth cooperation between Jietong Huasheng Lingyun Intelligent Customer Service Robot and Bank of Communications is not only the innovation and absorption of Bank of Communications for the implementation of “Smart Banking Serviceâ€, but also a direct reflection of the deep accumulation of Jietong Huasheng Lingyun artificial intelligence technology and the successful application of the industry. At present, the interactive technologies carried in the Lingyun intelligent customer service robot system used by “Handover†are the latest artificial intelligence technologies of Jietong Huasheng, and with the powerful multi-capacity integration and big data processing capabilities of the Lingyun platform, integration A number of top-notch artificial intelligence technologies, including speech recognition (ASR), speech synthesis (TTS) and natural language understanding (NLU) technologies, and even images, faces and voiceprints, have successfully created the first real “can hear†, can write and see, can think, will judge" full intelligent customer service robot - Lingyun robot. This is why the “communication†has both pleasant and beautiful sounds, and it can quickly identify the customer's problems and give accurate answers. The “job†of “commissioning†not only brought a lot of fun to the bank customers waiting for the business, but also shared a lot of work of the lobby manager, which directly played a role in diverting customers and saving customers time. As the person in charge of a branch in Qingdao said: “Handover makes the service simpler, faster and more friendly.â€
Jietong Huasheng Lingyun full intelligent customer service, helping China's finances enter the "smart age"
Since the Lingyun platform has been fully open to the Chinese robot industry and launched the Lingyun intelligent customer service robot system, the Lingyun platform has received financial and insurance benefits for its excellent intelligent voice interaction, intelligent semantic understanding and smooth portability of the intelligent customer service system. , telecommunications, government affairs, consumer entertainment and other window service industries have been widely concerned and favored. At present, Lingyun's various artificial intelligence capabilities, Lingyun intelligent customer service robot system has been applied to dozens of various forms of robots, machine toys, etc. There are dozens of robots on the manufacturer, and the number of robots that use Lingyun's various artificial intelligence capabilities in the country has reached more than 60% of the total, which has strongly promoted the rapid development of the Chinese robot industry.
Jietong Huasheng Lingyun intelligent customer service system started from the webpage of WeChat, webpage and client, creatively developed Lingyun intelligent customer service phone version and Lingyun intelligent customer service entity robot version including “communicationâ€, forming a complete Lingyun Full intelligent customer service product system and industry solutions.
As a combination of soft and hardware, Lingyun intelligent customer service robot is different from other physical robots in that it is not limited to a certain intelligent robot hardware device. With the smooth portability of Lingyun intelligent voice interaction and other capabilities, it can be widely applied to all kinds of intelligent robot hardware devices in the industry. The shape of Lingyun intelligent customer service robot can be arbitrarily adjusted according to customer needs and different working environments. In the foreseeable future, there will be more and more different forms in bank halls, government office halls, telecom business halls, power industry, large supermarkets, financial securities, education and teaching, home entertainment, and life assistants. The robot is added to the robot family with the Lingyun robot as the core system.
It is also worth mentioning that after the launch of Lingyun Intelligent Customer Service Entity Robot, Jietong Huasheng has launched the telephone version of Lingyun Intelligent Customer Service System, which not only creatively realizes the access of the intelligent customer service system telephone channel, but more importantly it presents To the customer is the voice interaction without any difference or even the accuracy of the manual customer service, and directly communicate with the customer in the most user-friendly way, the voice is friendly and natural. In other words, the quality of the service that the customer received at the end of the phone is still very high, but the online agent at the end of the phone has been replaced by a computer with Lingyun intelligent customer service system! Except for a small number of questions, the questions are still answered by the human agent. Most common questions will be answered by the robot.
Jietong Huasheng has been deeply involved in the financial field for many years. Since the launch of Lingyun Intelligent Customer Service System, it has served nearly 100 banks including Agricultural Bank of China, China CITIC Bank, China Postal Savings Bank, Lanzhou Bank, Pacific Insurance, GF Fund and ICBC Credit Suisse. And financial institutions, and because of its outstanding effects and "single point maintenance multi-channel application" characteristics are highly praised by partners.
Lingyun Technology Originates from Tsinghua to Promote the Development of China's Artificial Intelligence Industry
With the advancement of artificial intelligence technology and the rapid development of cloud computing technology, in 2011, Jietong Huasheng launched the first all-round artificial intelligence open platform, the cloud cloud platform (hcicloud.com). The integration of intelligent voice interaction, image recognition, semantic understanding, biometrics and other technologies to achieve and provide a full range of integrated artificial intelligence technology solutions and services has opened a new chapter in the development and application of artificial intelligence in China.
In 2013, Jietong Huasheng and Tsinghua University established a cooperation strategy of integration of production, learning and research, and strived to achieve the strategic development goal of “Lingyun Technology is derived from Tsinghua Service Globalâ€. Today, with the support of Tsinghua University's top artificial intelligence technology, Lingyun platform is fully open to the industry and provides speech synthesis (TTS), speech recognition (ASR) and voiceprint recognition for the industry in a “cloud+end†manner. (VPR), handwriting recognition (HWR), optical character recognition (OCR), fingerprint recognition (FPR), face recognition (AFR), machine translation (MT), natural language understanding (NLU) and other comprehensive artificial intelligence capabilities. Lingyun platform through the services of Baidu navigation, Sogou navigation, navigation dogs, taxis, fast taxis, Chinese characters heroes, Tianxing listening books, Lingyun input method, TouchPal input method and other "home-grown" mobile application services, and services Ali The large-scale Internet platforms such as Jingdong Mall, Ctrip.com and Qunar.com enable China's 1.3 billion social masses to fully experience and experience the ease and convenience brought by artificial intelligence technologies such as intelligent voice.
In the future development, Jietong Huasheng Company will continue to adhere to the corporate development vision of “communicating machine interaction and human beings as simple and natural as possible†and “focusing on innovation and execution sharingâ€, and strengthen strategic cooperation with Tsinghua University. The Chinese industry provides more comprehensive artificial intelligence technology services, further enhances and strengthens the practical and industrialization process of the various technical capabilities of Lingyun Intelligent Customer Service Robot Edition, and jointly promotes the rise and development of China's artificial intelligence industry worldwide.
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